Exchanges, Store Credit, or Refund
If your purchase is the incorrect fit or size, or you are not entirely satisfied with your purchase, please email us at info@nomidesigns.net with your request for an exchange, store credit or a refund and provide a detailed for the request.
Items can be exchanged, returned for store credit or refunded within 14 days after you have received your items. Shipping fees are non-refundable. The customer is responsible for all exchange shipping charges. international orders, including those from the USA, are non-returnable at this time.
In addition to the above and in order to be eligible for a return, please make sure that the item is: unworn, unwashed, with original tags and unaltered.
Store Credit: For your returns, you will receive a store credit, which can be used towards purchasing a new item from our online store. Please note that this store credit expires after 6 months from the day we receive the returned item. Once we have received your return, we will send you an email confirmation. When you're ready to purchase a new item, simply send us an email, and we will provide you with a discount code. Please use this code at the checkout when buying the new item. If the new item you choose is more expensive than the returned item, you will be required to pay the balance. Please be aware that it is not possible to purchase a cheaper item than the one you returned.
Exchange items: If your item doesn't fit or you're not completely satisfied, you can exchange it for a different size or an item of equal value. Please note, that customers are responsible for shipping costs for the exchange item.
Refund: Refunds will be issued after deducting the original shipping fee, (Shipping fees are non-refundable)and a transaction fee of approximately 3% of the total transaction. The credit will automatically be applied to your original method of payment.
Please note that items on sale are non-refundable, all sales are final.
Custom-made items, or with any special adjustments are non-returnable.
Please send the item you want to return, via Canada Post with a tracking number to avoid it getting lost, with the receipt or proof of purchase to:
Nomi Designs
4924 Prospect Lake Road
Victoria, BC V9E 1J5
When we receive your return and it is inspected, we will send you a confirmation email to inform you of our approval or rejection of your request. Once approved, we will process your exchange, store credit or if you are requesting a refund.