Shipping Nomi Designs operates on a made-to-order basis, ensuring that each piece is crafted with careful attention to detail. This approach helps us minimize waste and avoid overproduction. You will receive an email with a confirmation of your order and a payment receipt after your order has been processed. Please allow 1 week - 3 weeks for your item to be created. You will receive an email to confirm that your order has shipped.CanadaAll orders within Canada are shipped by Canada Post with a tracking number.United StatesAll orders to the United States shipped with Canada Post with a tracking number. Any customs or duty fees are the responsibility of the customer. Our free shipping discount over $350 does not apply to United States delivery.InternationalAll international orders shipped with Canada Post with no tracking number. If you wish to ship with a tracking number please contact us: Info@nomidesigns.net Any customs or duty fees are the responsibility of the customer. Our free shipping discount over $350 does not apply to international delivery.Pick up For the people in Victoria and the area, the "Pick Up" option is available at the checkout in the shipping info. Please select " in-store pick up". Once your order is ready, you'll receive a confirmation email with the studio address and instructions for making an appointment to pick up your order.DisclaimerNomi Designs are not responsible for any lost, damaged, or stolen packages. Once the item is shipped it is no longer our responsibility. Please be in touch with Canada Post or us if you have concerns about your package.